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Terms of Service

Last updated: October 3, 2025

Agreement to Terms

By accessing and using the Zymbly platform operated by Zymbly Ltd, you accept and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our services.

1. Definitions

"Service" refers to the Zymbly AI copilot platform for aircraft maintenance, including the website, demonstrations, consultations, and related services provided by Zymbly Ltd.

"User" or "you" refers to any individual or entity that accesses or uses our Service.

"Content" refers to all information, data, text, software, graphics, or other materials available through the Service.

2. Service Description

Our Service provides:

  • AI copilot solutions for aircraft maintenance workflows
  • Product demonstrations and consultations
  • Information about our aviation AI technology
  • Career opportunities and recruitment services

Important: Our Service provides technology solutions and information. Implementation of our AI copilot in your operations should be done in accordance with applicable aviation regulations and with proper oversight from qualified personnel.

3. User Responsibilities

3.1 Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You must not:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service for any fraudulent or deceptive purposes
  • Attempt to gain unauthorized access to our systems or networks
  • Interfere with or disrupt the integrity or performance of the Service
  • Submit false, misleading, or inaccurate information
  • Use automated systems to access the Service without authorization

3.2 Account Security

If you create an account, you are responsible for maintaining its security and confidentiality. You must notify us immediately of any unauthorized access or security breaches.

4. Intellectual Property

4.1 Our Content

All content, features, and functionality of our Service, including but not limited to text, graphics, logos, software, and design, are owned by Zymbly Ltd or our licensors and are protected by copyright, trademark, and other intellectual property laws.

4.2 User Content

You retain ownership of any content you submit to our Service. By submitting content, you grant us a limited license to use it for providing and improving our services.

5. Demonstration and Consultation Services

5.1 Demo Services

Product demonstrations are provided for informational purposes to showcase the capabilities of our AI copilot technology. Demonstrations do not constitute a commitment to provide specific features or capabilities in production deployments.

5.2 Consultation Services

Professional consultation services are subject to separate engagement agreements. These services provide information about our technology and its potential applications.

6. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for users in the European Union.

7. Disclaimers and Limitations

7.1 Service Availability

We strive to maintain continuous availability of our Service, but we do not guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or other operational requirements.

7.2 Accuracy of Information

While we make every effort to provide accurate and up-to-date information, we cannot guarantee the completeness, accuracy, or timeliness of all content. Technology and regulatory requirements may change, and you should verify current requirements with official sources.

7.3 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ZYMBLY LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING FROM YOUR USE OF THE SERVICE.

8. Payment Terms

8.1 Free Services

Basic access to our website, product information, and demonstration scheduling is provided free of charge.

8.2 Paid Services

Commercial services and product deployments are subject to separate pricing and payment terms. All fees are non-refundable unless otherwise specified in writing.

8.3 EU VAT

For users within the European Union, applicable VAT may be added to service fees in accordance with EU tax regulations.

9. Termination

Either party may terminate this agreement at any time. We may suspend or terminate your access to the Service immediately if you violate these Terms or engage in prohibited activities.

Upon termination, your right to use the Service will cease immediately. Provisions that by their nature should survive termination will remain in effect.

10. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service will be subject to the exclusive jurisdiction of the courts of England and Wales.

For users in the European Union, this does not affect your rights under consumer protection laws or your right to bring proceedings in your country of residence.

11. Changes to Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. We will notify users of significant changes through email or prominent notice on our website. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: dev@zymbly.com

General Inquiries: dev@zymbly.com

Address: 82, Unit A James Carter Road, Mildenhall, United Kingdom, IP28 7DE